Answers to
common questions.
Everything you need to know about ordering, shipping, payment, grind size, returns and contact.
When will my coffee be shipped?
Coffees in stock are usually ready to ship within 1–2 working days. Once your order has shipped, you will receive an email with the available tracking information.
What does shipping cost, and where do you deliver?
We currently deliver to addresses in Germany only. Shipping costs €4.90; orders of €39 or more ship free of charge. All prices include VAT. You will find all details under Shipping & payment.
Which payment methods can I use?
You can pay in advance by bank transfer, by invoice or cash on delivery. The payment methods available for your order are shown at checkout.
Which grind size should I choose?
Whole beans stay fresh the longest. Choose fine for espresso, medium for filter and coarse for French press. You will find more details in our grind size guide.
Can I change my order?
As long as your order has not been packed yet, we are happy to help. Write to us with your order number via the contact page.
How do returns and refunds work?
Unopened goods can be returned under the statutory rules on the right of withdrawal. You will find step-by-step help under Returns & refunds.