Returns &
Refunds.

1. Have your order number ready

Contact us via the contact page and state your order number, the items concerned and the reason for your request.

2. Return unopened goods

Coffee is a food product. We can only inspect opened packages if there is a quality issue. Unopened goods can be returned in accordance with the cancellation policy.

3. Report a damaged delivery

Please send us photos of the parcel, the damaged item and the shipping label. This allows us to arrange a replacement or refund more quickly.

4. Refund

After receipt and inspection of the return, we refund via the payment method used at checkout.

The legally binding details can be found in the cancellation policy.